Workshops / Courses
Crucial Conversations
This workshop presents concepts and practices that make it possible not to ever worry about crucial conversations again. Through the use of “real life” role plays and interactive experiences, attendees are presented with learning opportunities that will equip them with the tools necessary to handle the most sensitive and potentially volatile conversations. Course Objectives
- Learn what makes a conversation “crucial”
- Learn to listen and speak more effectively in a crucial conversation
- Understand how to create a “shared pool of meaning”
- Learn how to start and stay in dialogue
- Learn how to speak persuasively not abrasively
- Learn how to “Prime” those who clam up or blow up
