Organizational Development

Management Development, City of Memphis

SPW facilitates a series of workshops for managers and supervisors, based on our PACE™ Management Development Series. PACE™ is driven by four principles of individual leadership development: Personal Commitment, Access, Communication, and Engagement. Our leadership development facilitators have assisted Federal, State and local government agencies attract, develop, equip and retain top talent.

Public-Private Partnership with Public Transportation

Whenever possible, we like to transfer skills to our client's in-house staff. This is not always possible of course, depending on the size of the company. For smaller companies we endeavor to provide ongoing support at a cost they can afford. We also provide resources for trainers.

In partnership with the Memphis Area Transit Authority (MATA), SPW launched a company-wide program to upgrade employee customer service skills and enhance supervisory and management leadership skills.

With over 40 years in the transportation industry, a breadth of experience in organizational and leadership development, and many years providing technical assistance in union environments, SPW developed employee performance standards, first-line supervisory skills development sessions, and a leadership coaching model called PACE (Personal Commitment; Access; Communication; and Engagement).

Working closely with Agency executives and management, SPW is committed to cultural transformation and MATA's vision of excellence in public transportation.

Click here to view employee and management comments regarding SPW's training.

Workforce Development

In partnership with the Workforce Investment Network (WIN), SPW has launched an agency-wide program to upgrade employee customer service skills and enhance supervisory and management leadership skills. The workshop highlights the four things that every customer wants – both internally and externally – and how to deliver it to them.

WIN provides job-driven training and skills to those seeking to enter the job market and to displaced workers. WIN operates under the Tennessee Department of Labor, federally-funded by the Workforce Innovation and Opportunity Act (WIOA).

Participants' Comments

“This workshop has encouraged me to be customer service-driven internally and externally. We sometimes fail to realize that customer service works both ways with those we serve every day and our co-workers!”

“This workshop was very well thought-out and informational. I enjoyed the content and will try to practice some of the concepts presented. P.S. I felt special because of the gifts!!”

“Further enhanced my customer service skills and liked the materials provided for review and follow-up. Very Good.”

“I really enjoyed the Customer Service Workshop. It was very informative and interactive.”