Process Management

Strategic Planning

SPW’s strategic planning approach takes advantage of a Balanced Scorecard (BSC) perspective and the Baldrige Criteria for Performance Excellence. As a former Quality Examiner for the Malcolm Baldrige Quality Award, our assistance is designed to ensure that our clients reap the greatest benefit from prior experience and the work that has already been performed.

In the BSC approach, there are four kinds of planning perspectives by which goals are identified:

1)  Financial results: external (customer) and internal (financial) expectations.

2)  People (employees) results: how do we attract and retain high-quality employees?

3)  Internal business processes: process capabilities required to achieve consistent business results.

4)  Customer results: to achieve our vision, how should we appear to our customer?

SPW assists our clients to identify Key Performance Indicators (KPIs) and the metrics that support them. To monitor the organization’s performance outcomes identified in the planning process, we implement a dashboard methodology that aligns activities to its vision, goals and priorities.

We integrate the Baldrige Criteria throughout the BSC approach to align performance excellence, customer satisfaction and financial results in accomplishing the mission and vision.

The BSC planning approach improves internal and external communications, and monitors organization performance against strategic goals. Originated by Drs. Robert Kaplan (Harvard Business School) and David Norton as a performance measurement framework, the BSC adds strategic non-financial performance measures to traditional financial metrics to give managers and executives a more 'balanced' view of organizational performance.

How can we help you? To discuss how our team can help your business achieve true results, please contact us at 901.521.1129.