About Us

Our Team is passionate about the work we do to engage people in addressing tough issues, solve problems, and make informed decisions. We design collaborative approaches that bring together people who understand the issues and have a stake in their resolution. And we get results; our processes lead to the formulation and implementation of actions that make a difference. We bring objectivity, trust, and patience to our work as process experts and strategic advisors. Impartiality, integrity, inclusiveness, and respect for differences are integral to our organizational culture and work. We take pride in bringing these values to every project we undertake.

SPW professionals come from a variety of backgrounds, with broad-based experience — including military training and disaster preparedness exercising, information technology, organizational development, emergency planning, and community engagement and resilience.


Janice A. Banks, President & CEO of Small Planet Works, is dedicated to the Company's mission of developing solutions that add value to our customers' ability to improve business processes and enable employees to fully contribute to organizational objectives.

Janice has 25 years in program management and assessment, strategic planning and process re-engineering; 25 years in quality management; and 15 years experience in Business Continuity Planning (BCP). She is an experienced researcher and developer of organizational capacity building and community resilience best practices.

Janice has completed three published studies on risk assessments and resilience, sponsored by DHS. She has 30 years experience in process re-design, quality improvement and IT management. She has 17 years experience in business continuity and community resilience. She holds a masters degree in business administration, a degree in accounting, and certifications in process improvement and information management.

Before founding Small Planet Works, Janice managed Strategic Technologies for FedEx Corporation, where she led the initiative for Knowledge Management and enterprise information architecture. She was responsible for implementing technologies and processes that enable knowledge sharing and data exchange between internal customers, external suppliers and back-end systems.

Ms. Banks has served on the Board of Examiners for the Greater Memphis Association for Quality and has participated in total quality management implementation of the Malcolm Baldrige criteria for ISO certification. She led FedEx's divisional initiative to become the first service company to be awarded the Malcolm Baldrige Quality Award.

Janice Banks, President, CEO

James F. Johnson spent five years as co-facilitator of the U.S. Army Corps of Engineers (USACE), Memphis District Leadership Development Program (LDP). He has also developed and facilitated leadership training for two of SPW's major clients, ACH Food Companies (a global manufacturer and distributor of Tone's, Mazola, French's Dried Products, Karo Syrup and Durkee's) and the State of Tennessee Department of Children's Services. He has facilitated management training for the Memphis Area Transit Authority, one of the largest public transportation systems in the country and the largest in Tennessee.

Jimmy has more than 15 years of experience in diversity training and facilitation. He possesses 18 years of management experience and process standardization.

James F. Johnson

Jana Markowitz, spent five years as co-facilitator of the U.S. Army Corps of Engineers (USACE), Memphis District Leadership Development Program (LDP). She has also developed and facilitated leadership training for two of SPW's major clients, ACH Food Companies (a global manufacturer and distributor of Tone's, Mazola, French's Dried Products, Karo Syrup and Durkee's) and the State of Tennessee Department of Children's Services. She has also delivered management training at Ensley Engineer Yard.

Jana joined SPW in 2001, expanding our services in the areas of organizational development, strategic planning and employee training. She plays a significant role in our leadership development series, utilizing such psychometric instruments as the Myers-Briggs Type Indicator and effective meeting management collaborative software. Jana has provided executive coaching and seminars for such other organizations as NASA, the City of Memphis and Rhodes College in Memphis, TN.

Jana Markowitz

Bobbie Banks-Reid holds a degree in Psychology from Yale University, and  has over 14 year's progressive experience in Human Resources including performance management, learning and development, associate relations, and talent management. She has been responsible for developing and driving HR talent strategies for several companies throughout the Mid-South and the U.S.

She has five years in leadership development; 10 years succession planning, employee relations, hiring and retention; five years compensation and payroll experience; new hire orientation and performance management. Bobbie has also served as Affirmative Action Compliance Officer.

Bobbie Banks-Reid
Mission Statement: To provide services that enables our clients to realize the highest levels of quality, operational results, and organizational outcomes.

SPW Principles:
  • Service
  • Innovation
  • Results
SPW Differentiators:
  • We focus on Outcomes!
  • We deliver High Quality Results.
  • We do meaningful work for critical organizations.
  • We hire Veterans.
  • We deliver Excellent Customer Service at, or below, market rates.
  • We make it Right!