Process Management

Cultural Competence

Cultural Competence is a business process that extends beyond the training environment to a company's business planning and operational practices. It is a set of congruent behaviors, attitudes, and policies that are designed to enable individuals/agencies to respond effectively and with respect to people of all cultures, classes, races, ethnic backgrounds, and religions while recognizing the differences and protecting and preserving the dignity of all people.

SPW’s approach recognizes the full spectrum of corporate culture issues: reorganizations, mergers, technology, generational differences, sexual orientation and families. We work with organizations to ensure alignment in policy and procedure, practices, performance management, and organizational outcomes.

SPW is a nationally-recognized organizational development, training and performance management firm. Founded in 1994, our clients include Federal, State and Municipal agencies.

SPW’s Cultural Competency in Child Welfare Practice curriculum, developed under contract with the State of Tennessee Department of Children’s Services, is based on leading children’s services agencies, the University of Chicago’s Chapin Hall, the Annie E. Casey Foundation, and best practices in Cultural Competence.

This two-day class-room experience is based on nationally recognized child welfare practice. Our employees average 25 years in designing and implementing solutions for the workplace. We have received industry awards and certifications in planning, training design, technology and leadership development.

Our facilitators represent the diversity of your client base and your employee workforce. They speak four languages and possess years of experience in adult education.

SPW also provides focused methodologies and solutions for child welfare agencies nationally. It is no exaggeration to say that a culturally competent child welfare agencies and providers can mean the difference between a child “making it” or “falling between the cracks.” Delivering services that are child-centered, family-focused and culturally responsive is more crucial than ever and the need goes beyond race and ethnicity. We assist agencies to develop culturally-competent policy and procedure, job descriptions; performance management assessments, and hands-on practice.

How can we help you? To discuss how our team can help your business achieve true results, please contact us at 901.521.1129.